This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently
Job Summary
This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently.
The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience.
Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
Matching Summary
This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently.
Skills & Requirements
Must-have
Product education
Handle customer questions
Resolve routine customer requests
Inquire and clarify customer requirements
Notify clients of test results
HIPAA compliance
Nice-to-have
Customer centric team
Innovative company
World-class customer experience
Professional challenge
Continual development
Key Requirements
High School Diploma or GED equivalent
Associate's degree or higher preferred
Previous customer service experience
Contact center/call center experience preferred
Prior healthcare industry experience highly a plus
Knowledge of Microsoft Office suite required
Experience with Salesforce.com and/or Laboratory Information Systems preferred
Strong verbal and written communication skills
Excellent ability to listen and respond
Strong customer service orientation
Excellent multitasking abilities required
Strong flexibility and ability to manage changing priorities