Base: $90,000-$100,000 usd; bonus/equity: not spec...
On-site
3-5 years customer success experience
2+ years managing customer-facing teams
Proven success improving retention metrics
This role leads a team of Customer Success Managers responsible for driving customer outcomes, retention, and renewal forecasting for the Service Autopilot platform
Job Summary
This role leads a team of Customer Success Managers responsible for driving customer outcomes, retention, and renewal forecasting for the Service Autopilot platform.
The successful candidate will act as an escalation point for complex accounts while collaborating with Product, Support, and Engineering to resolve chronic issues.
Xplor offers benefits including paid parental leave, volunteer days, mental health support, and a hybrid work model requiring 1-2 days in the Atlanta office.
Matching Summary
This role leads a team of Customer Success Managers responsible for driving customer outcomes, retention, and renewal forecasting for the Service Autopilot platform.
Salary
Base: $90,000-$100,000 USD; Bonus/Equity: Not specified; Benefits: Paid Parental Leave, Volunteer Days, Mental Health Support