Sr. Client Services/customer Support Analyst (japanese Language Support)
S&P Global Market Intelligence
Not specified; not specified; competitive pyy, ret...
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Fluent japanese and english verbal and written
Strong phone communication skills
Ms excel proficiency
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S&P Global Market Intelligence is seeking a Senior Client Services/Customer Support Analyst who is fluent in Japanese and English to support their Japanese and APAC customers. The role involves resolving customer queries, providing operational ownership, and developing product expertise while ensuring high customer satisfaction.
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Job Summary
Provide first-class customer support for S&P Global Market Intelligence's Japanese and APAC customers by resolving technical, functionality, and data issues.
Act as a key point of contact for product operational changes and participate in scheduled product meetings to coordinate required actions.
Enjoy comprehensive benefits including health care coverage, generous time off, continuous learning resources, and family-friendly perks.
Matching Summary
Match Score: 75
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S&P Global Market Intelligence is seeking a Senior Client Services/Customer Support Analyst who is fluent in Japanese and English to support their Japanese and APAC customers. The role involves resolving customer queries, providing operational ownership, and developing product expertise while ensuring high customer satisfaction.
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Salary
Not specified; Not specified; Competitive pay, retirement planning, education program, financial wellness programs
Skills & Requirements
Must-have
Fluent Japanese and English verbal and written
Strong phone communication skills
MS Excel proficiency
Salesforce experience
Call management systems
Nice-to-have
Financial services technology background
Interest in financial markets
Flexibility to work public holidays
Experience with call management systems
Ability to coach others
Key Requirements
Fluent Japanese and English language skills
Customer support experience with strong problem-solving