Strategic Sourcing, Manager - Community Support (contact Center)

Airbnb

United States, United States
Base: $152,000—$190,000 usd; bonus/equity: not spe...
On-site with some remote eligibility
End-to-end sourcing and supplier management
Contact center bpo services
Develop and execute category plans
Airbnb is seeking a Strategic Sourcing Manager for its Community Support (Contact Center) team, which plays a vital role in enhancing operational efficiency and stakeholder success. The position involves leading sourcing strategies, managing supplier relationships, and leveraging data-driven solutions to optimize procurement processes

Job Summary

  • You will lead end-to-end sourcing and supplier relationship management across key spend areas such as Community Support (Contact Center) services, including global outsourced support operations, vendor strategy, and performance governance.
  • You will develop and execute category plans that align with business priorities, identifying opportunities for cost optimization, supplier innovation, and risk mitigation across the BPO category.
  • Apply AI tools and automation to streamline data analysis, supplier management, and contract workflows.

Matching Summary

Match Score: 85

Airbnb is seeking a Strategic Sourcing Manager for its Community Support (Contact Center) team, which plays a vital role in enhancing operational efficiency and stakeholder success. The position involves leading sourcing strategies, managing supplier relationships, and leveraging data-driven solutions to optimize procurement processes.

Salary

Base: $152,000—$190,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • End-to-end sourcing and supplier management
  • Contact Center BPO services
  • Develop and execute category plans
  • AI tools and automation in procurement
  • Supplier diversity and innovation

Nice-to-have

  • Forward-thinking team
  • AI-first mindset
  • Curiosity, creativity, and integrity

Key Requirements

  • 10+ years of procurement experience
  • Experience managing BPO (Contact Center) services
  • Bachelor’s or advanced degree
  • Proven ability to lead complex sourcing and negotiation
  • Experience applying AI or data-driven solutions

Work Rights

Not specified

Tailored Resume

Cover Letter