Lloyds Banking Group Customer Support - Ilford

Lloyds Banking Group

Ilford, United Kingdom
Base: £29,920 - £30,670; bonus/equity: annual perf...
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Supporting customers side-by-side
Handling inbound calls
Assisting customers over telephone
** Lloyds Banking Group is seeking a Customer Support representative for a full-time role in Ilford, transitioning to a remote position after early 2027. The ideal candidate should possess at least 12 months of customer service experience and be prepared to support customers through various communication channels. **

Job Summary

  • You’ll start in one of our branches, supporting customers side‑by‑side.
  • You’ll then transition to working from home, handling inbound calls and helping customers through a range of channels including social media, web‑chat and remote video appointments.
  • We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Private medical benefit with BUPA Share schemes Benefits you can adapt to your lifestyle, such as discounted shopping 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles A range of wellbeing initiatives and generous parental leave policies Salaries are reviewed annually on 1 April as part of our annual pay review We’ll also provide you with a full uniform , so you’ll always feel prepared and won’t need to think about what to wear for work each day.

Matching Summary

Match Score: 75

** Lloyds Banking Group is seeking a Customer Support representative for a full-time role in Ilford, transitioning to a remote position after early 2027. The ideal candidate should possess at least 12 months of customer service experience and be prepared to support customers through various communication channels. **

Salary

Base: £29,920 - £30,670; Bonus/Equity: annual performance-related bonus; Benefits: pension, private medical, share schemes, holiday

Skills & Requirements

Must-have

  • supporting customers side-by-side
  • handling inbound calls
  • assisting customers over telephone
  • promoting digital services

Nice-to-have

  • advocates of Lloyds Banking Group
  • people person
  • delivering on promises
  • going above and beyond

Key Requirements

  • minimum 12 months customer service experience
  • suitable home working environment
  • stable/secure Wi-Fi connection

Work Rights

Not specified

Tailored Resume

Cover Letter