Cogent Biosciences is looking for a Desktop and Field Sales Support Specialist to provide IT support for both local and remote employees, with a focus on supporting the Commercial sales team. The ideal candidate should have a background in IT support within the life sciences industry and possess strong customer service and technical skills. This on-site role is based in Waltham, MA, and offers an engaging work environment with opportunities for professional growth
Job Summary
Provide exceptional IT support to local and remote staff, emphasizing root cause analysis rather than just break/fix.
Act as a primary IT support contact for the Commercial field team, ensuring they have the necessary IT services, hardware, and software to succeed.
Collaborate on IT initiatives, contribute ideas to improve processes and services, and document solutions to build a knowledge base.
Matching Summary
Match Score: 85
Cogent Biosciences is looking for a Desktop and Field Sales Support Specialist to provide IT support for both local and remote employees, with a focus on supporting the Commercial sales team. The ideal candidate should have a background in IT support within the life sciences industry and possess strong customer service and technical skills. This on-site role is based in Waltham, MA, and offers an engaging work environment with opportunities for professional growth.
Salary
$35-42/hour; Bonus: 10%; Benefits: Not specified
Skills & Requirements
Must-have
Exceptional IT support for local and remote staff
Root cause analysis for IT issues
Support for Commercial sales field team
Troubleshoot hardware/software on Windows and MacOS
M365 apps, Outlook, Teams, and Zoom support
Nice-to-have
Cybersecurity awareness and safe computing practices
Collaborative team member in a dynamic environment
Creative problem-solving and strong troubleshooting instincts
Enthusiasm to learn and take on new challenges
Key Requirements
3-5 years of equivalent experience
3+ years advanced Windows and Apple OS experience
2+ years experience with M365 apps, Outlook, Teams and Zoom
1+ years experience with Commercial business applications (Veeva, Salesforce)
Associate degree in IT or equivalent technical training