Policy Specialist

206

Melbourne, Australia
Not specified; annual compyny incentive scheme men...
Fully remote
Customer service experience
Contact centre or debt collection background
Strong communication skills for complex topics
The role involves acting as a key point of contact for employers to help them understand WorkSafe insurance policies and premium obligations

Job Summary

  • The role involves acting as a key point of contact for employers to help them understand WorkSafe insurance policies and premium obligations.
  • Employees will support a diverse team culture that celebrates diversity, inclusion, and continuous professional development.
  • The position offers flexibility to work from home up to 3 days per week along with comprehensive benefits including health insurance and gym membership.

Matching Summary

The role involves acting as a key point of contact for employers to help them understand WorkSafe insurance policies and premium obligations.

Salary

Not specified; Annual company incentive scheme mentioned; Salary reviews included

Skills & Requirements

Must-have

  • Customer service experience
  • Contact centre or debt collection background
  • Strong communication skills for complex topics
  • Ability to manage sensitive payment conversations
  • High attention to detail and organisational skills

Nice-to-have

  • Experience in workers compensation industry
  • Understanding of financial concepts
  • Knowledge of premium calculations
  • Familiarity with regulated environments
  • Comfortable learning new systems

Key Requirements

  • Experience in customer service or debt collection
  • Strong verbal and written communication abilities
  • Proficiency in managing competing deadlines

Work Rights

Not specified

Tailored Resume

Cover Letter