It Application And Service Support Officer

Australian Financial Complaints Authority

Melbourne, Australia
On-site
Microsoft dynamics 365 support experience
Power automate workflow analysis
Dataverse and api integration troubleshooting
This role serves as a Subject Matter Expert for the Case Management System and core business applications within a not-for-profit financial ombudsman

Job Summary

  • This role serves as a Subject Matter Expert for the Case Management System and core business applications within a not-for-profit financial ombudsman.
  • The position requires hands-on troubleshooting of complex issues across Microsoft Dynamics 365, Power Automate, and integrated environments while engaging with vendors for resolution.
  • AFCA offers flexible work arrangements, inclusive leave options including parental and gender affirmation leave, and recognition as a Best Place to Work.

Matching Summary

This role serves as a Subject Matter Expert for the Case Management System and core business applications within a not-for-profit financial ombudsman.

Skills & Requirements

Must-have

  • Microsoft Dynamics 365 support experience
  • Power Automate workflow analysis
  • Dataverse and API integration troubleshooting
  • Freshservice ITSM platform usage
  • DevOps Jira Confluence documentation

Nice-to-have

  • Strong vendor engagement capability
  • Excellent documentation skills
  • Customer-first mindset
  • ITIL knowledge or certification
  • Inclusive leadership values

Key Requirements

  • Proven enterprise application support experience
  • Case Management system expertise
  • ITIL certification highly regarded

Work Rights

Not specified

Tailored Resume

Cover Letter