Associate Customer Service Representative - Credit Cards - Bilingual (spanish/english)

Wells Fargo

San Antonio, TX, US
Not specified; not specified; language differentia...
Bilingual spanish and english proficiency
6+ months customer service experience
Ability to work on-site in san antonio
Wells Fargo is seeking a bilingual Associate Customer Service Representative to support customers with credit card inquiries across various channels

Job Summary

  • Wells Fargo is seeking a bilingual Associate Customer Service Representative to support customers with credit card inquiries across various channels.
  • The role requires handling high-volume interactions with empathy while adhering to strict risk and compliance guidelines.
  • Candidates must complete an 8-week training period and be available to work weekends and holidays as business needs dictate.

Matching Summary

Wells Fargo is seeking a bilingual Associate Customer Service Representative to support customers with credit card inquiries across various channels.

Salary

Not specified; Not specified; Language differential pay mentioned

Skills & Requirements

Must-have

  • Bilingual Spanish and English proficiency
  • 6+ months customer service experience
  • Ability to work on-site in San Antonio
  • Complete 8-week training program
  • Pass required language assessment

Nice-to-have

  • Experience in financial services industry
  • Military experience resolving complex issues
  • Knowledge of internet and mobile technology
  • Strong verbal and written communication skills
  • Ability to navigate multiple computer systems

Key Requirements

  • 6+ months of customer service or contact center experience
  • Must pass language assessment for Spanish/English fluency
  • Eligible to receive language differential pay
  • Not eligible for Visa sponsorship
  • Must attend full duration of required training

Work Rights

Not specified

Tailored Resume

Cover Letter