Agent De Réservation

Sofitel Sydney Wentworth

Taghazout, Morocco
On-site
Handle reservation requests
Check room availability
Confirm reservations in system
Respond to reservation requests by phone, email, or online platforms, checking room availability and proposing the best options to clients

Job Summary

  • Respond to reservation requests by phone, email, or online platforms, checking room availability and proposing the best options to clients.
  • Maximize sales by offering upgrades and additional services, applying the pricing strategy according to periods and occupancy rates.
  • Work closely with the Reception, Sales, and Revenue Management departments to ensure accurate follow-up of reservations and specific requests.

Matching Summary

Respond to reservation requests by phone, email, or online platforms, checking room availability and proposing the best options to clients.

Skills & Requirements

Must-have

  • Handle reservation requests
  • Check room availability
  • Confirm reservations in system
  • Apply pricing strategy
  • Follow Accor procedures

Nice-to-have

  • Excellent communication skills
  • Customer satisfaction focus
  • Teamwork and collaboration
  • Commercial acumen
  • Proactive and pressure management

Key Requirements

  • Minimum BAC+3 in tourism or commercial management
  • Previous experience in reservations, reception, or customer service
  • Proficiency in hotel reservation systems
  • Excellent French and English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter