Customer Care Leader

Barclays

Birmingham, United Kingdom
People leadership experience
Telephony-based role experience
Crm systems proficiency
Lead a team of up to 15 colleagues delivering high-quality support to high-value Business Banking clients through phone and email

Job Summary

  • Lead a team of up to 15 colleagues delivering high-quality support to high-value Business Banking clients through phone and email.
  • Drive performance against Service Level Agreements while fostering a culture of excellence and customer advocacy.
  • Ensure operational and risk frameworks are adhered to while building deeper relationships with customers for sustainable revenue growth.

Matching Summary

Lead a team of up to 15 colleagues delivering high-quality support to high-value Business Banking clients through phone and email.

Skills & Requirements

Must-have

  • People leadership experience
  • Telephony-based role experience
  • CRM systems proficiency
  • Microsoft Office Suite skills
  • Customer satisfaction focus

Nice-to-have

  • Salesforce expertise
  • Business acumen
  • Strategic thinking
  • Digital transformation knowledge
  • Risk and controls understanding

Key Requirements

  • Accomplished background in people leadership
  • Proven experience within a telephony-based role
  • Proficiency in Microsoft applications

Work Rights

Not specified

Tailored Resume

Cover Letter