Customer Operations Manager

128

Not specified
7+ years medical device experience
Bachelor's degree in business
S&op forecasting process management
Integer is seeking a Customer Operations Manager to lead and advocate for customer success within the organization. The role requires extensive experience in the medical device field and focuses on collaboration across various departments to enhance customer relationships and drive operational efficiency

Job Summary

  • The primary purpose of this position is to provide leadership, direction, and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer.
  • The manager will act as the site-based customer champion, developing unconstrained unit forecasts for the S&OP process and supporting Factory Direct customers with quoting and order entry.
  • This role requires adherence to strict Quality Management Systems, FDA regulations, and ISO certification requirements while driving team performance towards key metric targets.

Matching Summary

Match Score: 85

Integer is seeking a Customer Operations Manager to lead and advocate for customer success within the organization. The role requires extensive experience in the medical device field and focuses on collaboration across various departments to enhance customer relationships and drive operational efficiency.

Skills & Requirements

Must-have

  • 7+ years medical device experience
  • Bachelor's degree in business
  • S&OP forecasting process management
  • ISO certification adherence
  • FDA regulations compliance

Nice-to-have

  • Strong customer advocacy skills
  • Cross-functional collaboration abilities
  • Process improvement mindset
  • Leadership and team development
  • Strategic relationship building

Key Requirements

  • Minimum 7+ years experience in medical device field
  • Bachelor's degree in business or related field
  • Knowledge of FDA regulations and QMS
  • Experience with S&OP forecasting processes
  • US work authorization required (implied by EEO statement)

Work Rights

Not specified

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