Principal Ps Consultant – Workforce Engagement Management
Genesys
Brazil
Not specified; not specified; not specified
Fully remote
Strong experience in workforce management wfm wem
Proven background in enterprise consulting roles
Deep knowledge of forecasting staffing scheduling
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for customers and employees
Job Summary
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for customers and employees.
The Principal WEM Consultant will act as a trusted advisor to design and implement Workforce Management strategies that drive efficiency and service performance.
Employees have the independence to make a larger impact on the company while enjoying benefits similar to larger tech companies.
Matching Summary
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for customers and employees.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Strong experience in Workforce Management WFM WEM
Proven background in enterprise consulting roles
Deep knowledge of forecasting staffing scheduling
Experience leading transformation initiatives
Ability to communicate with executive stakeholders
Nice-to-have
Experience with Quality Management systems
Exposure to Speech or Text Analytics tools
Familiarity with cloud-based contact center platforms