Manager I, Business Systems & Business Analysis

S&P Global

Not specified; not specified; competitive pyy + re...
Salesforce crm support experience
Team management in operations
Agile best practices understanding
The role involves supporting S&P Global's critical CRM system to ensure operational excellence and continuous improvement

Job Summary

  • The role involves supporting S&P Global's critical CRM system to ensure operational excellence and continuous improvement.
  • Candidates will manage a team, resolve P1 incidents, and collaborate with cross-functional groups including Sales, Service, and Marketing.
  • The company offers comprehensive benefits including health coverage, flexible downtime, and financial wellness programs for its global workforce.

Matching Summary

Match Score: 85

The role involves supporting S&P Global's critical CRM system to ensure operational excellence and continuous improvement.

Salary

Not specified; Not specified; Competitive pay and retirement planning mentioned

Skills & Requirements

Must-have

  • Salesforce CRM support experience
  • Team management in operations
  • Agile best practices understanding
  • Root cause analysis skills
  • Critical incident management

Nice-to-have

  • SFDC Admin Certification preferred
  • Bachelor's degree in technology
  • AI-focused initiative exposure
  • Knowledge management efforts
  • Solution design expertise

Key Requirements

  • 5 years total experience required
  • 2 years Salesforce or CRM support experience
  • Experience in operation-based managerial role
  • SFDC Admin Certification preferred
  • US Candidates Only

Work Rights

US Candidates Only

Tailored Resume

Cover Letter