Experience delivering weekly and monthly business metrics
Ability to identify and remediate quality gaps
Stripe is seeking a Manager for Community Operations in Mexico City to lead a team focused on providing exceptional support through social media and community forums. The role involves recruiting, managing, and developing operations associates while driving process improvements and fostering a strong team culture
Job Summary
The role involves recruiting, managing, and developing a team of Operations Associates to support users through social channels and escalation fastlanes.
Stripe is seeking a leader to drive operational delivery, process improvement, and risk mitigation while fostering a culture of collaboration and excellence.
Candidates must be data-driven in their analysis of performance and capable of setting clear goals to enhance the overall user experience.
Matching Summary
Match Score: 85
Stripe is seeking a Manager for Community Operations in Mexico City to lead a team focused on providing exceptional support through social media and community forums. The role involves recruiting, managing, and developing operations associates while driving process improvements and fostering a strong team culture.
Skills & Requirements
Must-have
5+ years leading operations support teams
Experience delivering weekly and monthly business metrics
Ability to identify and remediate quality gaps
Nice-to-have
Experience building and scaling new teams from zero
Strong operational background in high growth tech
Demonstrated knowledge of Social Care platforms
Key Requirements
At least 5+ years experience leading operations support teams
Excellent written and verbal communication skills
Ability to periodically work a weekend day for a weekday off