As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their overall banking needs including Home Loans, Business Banking, and Financial Advice.
This role involves educating customers on in-branch technology and digital banking options while driving a risk-adverse culture and providing effective solutions.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service experience
Ability to articulate financial terms clearly
Experience in busy retail environment
Support customers with account enquiries
Process credit product applications
Conduct Financial Health Checks
Nice-to-have
Genuine interest in banking career
Problem solving and effective solutions
Champion risk-adverse culture
Educate customers on digital banking
Strong communication skills
Key Requirements
Experience in financial services, retail or hospitality