Senior It Business Analyst - Field Service Operations
JCI
Warsaw, Poland
Hybrid
Business analysis and requirements gathering
Experience with salesforce and service field operations
Agile methodology knowledge
As a Senior IT Business Analyst for Field Operations, you will bridge Business and IT objectives, identify opportunities to enhance processes through technology, and help define and deliver capabilities across the organization
Job Summary
As a Senior IT Business Analyst for Field Operations, you will bridge Business and IT objectives, identify opportunities to enhance processes through technology, and help define and deliver capabilities across the organization.
This role works closely with business stakeholders, IT Business Leads, delivery teams, and architects, collaborating on both regional (EMEALA) and country‑specific initiatives.
Johnson Controls fosters a culture that is open, collaborative, results-oriented, hardworking and fun, valuing diversity and inclusion as key to being a desirable workplace.
Matching Summary
As a Senior IT Business Analyst for Field Operations, you will bridge Business and IT objectives, identify opportunities to enhance processes through technology, and help define and deliver capabilities across the organization.
Skills & Requirements
Must-have
Business Analysis and Requirements Gathering
Experience with Salesforce and Service Field Operations
Agile Methodology Knowledge
Full Software Development Lifecycle Understanding
Excellent Communication Skills
Collaboration and Relationship Building
Travel up to 10%
Nice-to-have
Experience with ServiceMax
Product-mindset Approach
German Language Skills
Innovative and Proactive Thinking
Alignment with JCI Values
Diversity and Inclusion Focus
Key Requirements
5+ years Business Analyst experience
Strong requirements gathering and documentation skills
Experience with Salesforce and Service Field Operations