Senior Analyst, Commercial Experience Service Delivery

Diageo PLC

Bangalore, India
Hybrid
Fluent spanish language capability mandatory
Order management including edi ordering
Handling incoming customer queries and requests
The role serves as the first point of contact for customers and acts as a critical link between the Cash Cycle Department and external stakeholders

Job Summary

  • The role serves as the first point of contact for customers and acts as a critical link between the Cash Cycle Department and external stakeholders.
  • Responsibilities include managing order-to-ship processes, resolving EDI issues, and ensuring high-level customer service across approximately 25 markets.
  • Diageo offers an inclusive culture with huge learning opportunities in digital, industry, professional, and domain skills across a global team.

Matching Summary

The role serves as the first point of contact for customers and acts as a critical link between the Cash Cycle Department and external stakeholders.

Skills & Requirements

Must-have

  • Fluent Spanish language capability mandatory
  • Order management including EDI ordering
  • Handling incoming customer queries and requests
  • Strong MS Office knowledge required
  • Ensuring on-time in-full shipments

Nice-to-have

  • SAP system skills desirable
  • Positive can-do attitude
  • Ability to build great relationships
  • Generating ideas for service improvement
  • Overview of market and customer specifics

Key Requirements

  • Fluent English and Spanish language proficiency
  • Very strong customer service attitude
  • Strong interpersonal and communication skills

Work Rights

Not specified

Tailored Resume

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