Escalation Engineer - Dlp

Zscaler

Bangalore, India
On-site
Advanced troubleshooting dlp issues
Root cause analysis
Customer communication and expectation management
Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases

Job Summary

  • Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases.
  • Work closely with product development, engineering, and other cross-functional teams to resolve issues and improve Zscaler DLP products and services.
  • Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages.

Matching Summary

Serve as the primary point of contact for escalated DLP issues, providing advanced troubleshooting and resolution for the escalated DLP cases.

Skills & Requirements

Must-have

  • advanced troubleshooting DLP issues
  • root cause analysis
  • customer communication and expectation management

Nice-to-have

  • high-impact, high-accountability
  • customer obsession
  • constructive, honest debate

Key Requirements

  • 8+ years technical support experience
  • 5+ years DLP/CASB solutions experience
  • Unix/Linux and Windows OS knowledge
  • AWS, Azure, or GCP cloud environments
  • data protection principles and practices

Work Rights

Not specified

Tailored Resume

Cover Letter