Sr. Specialized Customer Success Manager, Talent Ai

Workday

Atlanta, Georgia, USA
Primary location base pyy range: $113,800 usd - $1...
Hybrid (minimum of 50% in-office or field interactions per quarter)
Ai value realization
Talent acquisition workflows
Customer success framework
Workday is seeking a Senior Specialized Customer Success Manager for Talent AI who will play a pivotal role in enhancing customer engagement and driving the adoption of AI-powered Talent Acquisition workflows. The ideal candidate should possess extensive experience in customer success, talent acquisition, and AI solutions, while being part of a collaborative and supportive culture focused on growth and innovation

Job Summary

  • As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • The Specialized Customer Success Manager for Talent AI is a customer-facing role at the intersection of AI value realization, Talent Acquisition transformation, and strategic Customer Success.
  • We use a consistent Customer Success framework that defines what “good” looks like for our customers: clear personas, adoption and health definitions, maturity milestones, and standard engagements that can scale across our portfolio.

Matching Summary

Match Score: 85

Workday is seeking a Senior Specialized Customer Success Manager for Talent AI who will play a pivotal role in enhancing customer engagement and driving the adoption of AI-powered Talent Acquisition workflows. The ideal candidate should possess extensive experience in customer success, talent acquisition, and AI solutions, while being part of a collaborative and supportive culture focused on growth and innovation.

Salary

Primary Location Base Pay Range: $113,800 USD - $170,800 USD; Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD; Bonus/Equity: Role may be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants

Skills & Requirements

Must-have

  • AI value realization
  • Talent Acquisition workflows
  • Customer Success framework
  • strategic customer engagements
  • AI subject matter expert

Nice-to-have

  • organizational change management
  • bold ideas and genuine care
  • curious minds and courageous collaborators
  • sun-drenched optimism and drive

Key Requirements

  • 5+ years customer-facing services experience
  • 2+ years AI/ML or data-driven products experience
  • 2+ years Talent Acquisition or Human Resources experience
  • Bachelor’s degree or equivalent work experience
  • Ability to travel up to 15%

Work Rights

Not specified

Tailored Resume

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