Customer Service Representative/bdc Administrator

DCH Ford of Thousand Oaks

Thousand Oaks, CA, USA
Base: $20.00 hourly; bonus/equity: bonus opportuni...
Respond to inbound sales inquiries
Schedule and confirm appointments
Maintain crm customer records
Ford of Thousand Oaks is looking for a motivated, customer-focused BDC Administrator/Customer Service Representative to join our growing team

Job Summary

  • Ford of Thousand Oaks is looking for a motivated, customer-focused BDC Administrator/Customer Service Representative to join our growing team.
  • This role is critical to our dealership’s success and involves creating a positive experience while generating and managing sales and service appointments.
  • We offer the best-in-class industry benefits including competitive pay, medical, dental and vision plans, paid holidays and PTO, 401(k) retirement plan, and vehicle purchase discounts.

Matching Summary

Ford of Thousand Oaks is looking for a motivated, customer-focused BDC Administrator/Customer Service Representative to join our growing team.

Salary

Base: $20.00 hourly; Bonus/Equity: Bonus opportunities based on appointments shown/sold and manufacturer approvability; Benefits: Medical, Dental, Vision, Paid Holidays & PTO, Disability, Life Insurance, 401(k), Employee Stock Purchase Plan

Skills & Requirements

Must-have

  • Respond to inbound sales inquiries
  • Schedule and confirm appointments
  • Maintain CRM customer records
  • Strong phone and communication skills
  • Multitask in fast-paced environment

Nice-to-have

  • Bilingual Spanish skills
  • Positive and friendly attitude
  • Coordinate with sales and service teams
  • Customer-focused approach

Key Requirements

  • Previous BDC or dealership experience preferred
  • Comfortable with CRM systems
  • High School graduate or equivalent
  • 18 years or older required
  • Drug-free workplace compliance

Work Rights

Not specified

Tailored Resume

Cover Letter