You will act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information
Job Summary
You will act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information.
You will collaborate with internal teams such as Sales, Finance, LSCM, IT, and Marketing to ensure customer satisfaction and operational excellence.
Build strong customer relationships and adopt customized strategies.
Matching Summary
You will act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information.
Skills & Requirements
Must-have
Finnish C1
English C1
SAP knowledge
Basic Excel skills
CRM tools familiarity
Nice-to-have
customer relationships
tailored suggestions
cross-functional collaboration
resilience in challenging situations
Key Requirements
Experience in customer service preferred
Familiarity with CRM tools (Freshdesk, Salesforce, ERP systems)