Support Analyst

harriscomputer.eu

Handle support calls or tickets
Install and update applications
Investigate technical problems
The role involves handling support calls and tickets while installing and updating product line applications

Job Summary

  • The role involves handling support calls and tickets while installing and updating product line applications.
  • Candidates must exercise sound professional judgment when investigating technical problems and documenting customer communication.
  • The position requires collecting detailed information to categorize requests and establish methods of resolution.

Matching Summary

The role involves handling support calls and tickets while installing and updating product line applications.

Skills & Requirements

Must-have

  • Handle support calls or tickets
  • Install and update applications
  • Investigate technical problems

Nice-to-have

  • Proven problem-solving abilities
  • Exceptional written skills
  • Ability to multi-task effectively

Key Requirements

  • 1+ year customer service experience in technical environment
  • Experience in technical documentation
  • Work well autonomously

Work Rights

Not specified

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