$16.50 ph; not specified; workspend offers a robus...
Fully remote
Remote call/contact center environment
Troubleshoot k12-provided equipment
Support k12 learning systems
This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone calls, chat, email, and SMS
Job Summary
This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone calls, chat, email, and SMS.
Key Responsibilities include Technical Issue Resolution, Customer Service Excellence, Application Support, Escalation Management, and Order and Replacement Management.
This is a temporary/contractor role, and you will be an employee of Workspend, with a robust benefits package for eligible employees.
Matching Summary
This position is dedicated to delivering exceptional customer service and resolving technical issues through various support channels, including inbound phone calls, chat, email, and SMS.
Salary
$16.50 per hour; Not specified; Workspend offers a robust benefits package for eligible employees
Skills & Requirements
Must-have
Remote call/contact center environment
Troubleshoot K12-provided equipment
Support K12 learning systems
High-speed internet connection required
Strong verbal and written communication
Nice-to-have
Consultative approach to customer service
Solutions-oriented mindset
Adaptability and improvement
Familiarity with K12 education systems
Key Requirements
High School Diploma / GED and relevant work experience
Minimum of 2 years’ experience in a similar call center role