The role provides excellent customer service to patients and guests via telephone or in person while effectively communicating throughout their medical experience
Job Summary
The role provides excellent customer service to patients and guests via telephone or in person while effectively communicating throughout their medical experience.
Employees are responsible for explaining insurance benefits, collecting co-pays and deductibles, and resolving complaints regarding registration or scheduling.
Ochsner Health seeks dedicated employees who share a commitment to serve, heal, lead, educate, and innovate within the healthcare environment.
Matching Summary
The role provides excellent customer service to patients and guests via telephone or in person while effectively communicating throughout their medical experience.
Skills & Requirements
Must-have
3 years direct healthcare experience
High School diploma or equivalent
Windows-style applications proficiency
Effective verbal communication skills
Data entry and retrieval dexterity
Nice-to-have
Associates degree preferred
Strong interpersonal skills
Adapting behavior to patient population
Commitment to serve and innovate
Team productivity monitoring experience
Key Requirements
3 years direct experience in hospital or clinic
High School diploma or equivalent required
Certification in Healthcare Access Manager (CHAM) preferred
Certification in Healthcare Access Associate (CHAA) preferred