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Uat Legalshield is seeking an Associate Services Phone Representative to provide exceptional customer service and support as the first point of contact for associates. The role involves addressing inquiries through phone and email while ensuring customer satisfaction through effective communication and problem-solving.
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Job Summary
As an Associate Services Phone Representative, you will be the first point of contact for associates.
Your main objective will be to ensure customer satisfaction through prompt and friendly assistance.
You will actively participate in process improvement initiatives to enhance customer support.
Matching Summary
Match Score: 75
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Uat Legalshield is seeking an Associate Services Phone Representative to provide exceptional customer service and support as the first point of contact for associates. The role involves addressing inquiries through phone and email while ensuring customer satisfaction through effective communication and problem-solving.
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Skills & Requirements
Must-have
Exceptional customer service skills
Proficiency with Microsoft Office Applications
Ability to multitask effectively
Nice-to-have
Strong attention to detail
Effective time management skills
Empathy towards customer needs
Key Requirements
1-3 years’ experience in a call center environment