Technical Support Analyst

CSG Forte

Bangalore, India
Fully remote
Level 2 technical support experience
Billing and rating system knowledge
Csg encompass or activation product knowledge
This role provides Level 2 support to customers by resolving technical issues and error messages in a live production environment

Job Summary

  • This role provides Level 2 support to customers by resolving technical issues and error messages in a live production environment.
  • Candidates must possess sound knowledge of end-to-end billing, rating, and provisioning flows within the telecommunications sector.
  • The position requires working in different business times with 24-hour on-call support including nights, weekends, and public holidays.

Matching Summary

This role provides Level 2 support to customers by resolving technical issues and error messages in a live production environment.

Skills & Requirements

Must-have

  • Level 2 technical support experience
  • Billing and rating system knowledge
  • CSG Encompass or Activation product knowledge
  • Oracle databases and PL/SQL proficiency
  • Linux Shell scripting skills
  • SOAP REST API integration experience
  • 24/7 on-call shift availability

Nice-to-have

  • Automation framework experience
  • CI/CD tools like Jenkins
  • Kubernetes container management
  • ELK Grafana monitoring tools
  • ITIL accreditation
  • Second language proficiency
  • Customer site travel willingness

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • Minimum 2 years software industry application support experience
  • Advanced English communication skills required

Work Rights

Not specified

Tailored Resume

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