It Onsite Support

KION

Guadalupe, Mexico
Onsite
Onsite technical support for factory systems
Troubleshoot network and hardware issues
Support windows-based environments
KION is seeking an IT Onsite Support specialist in Guadalupe, Mexico, responsible for providing technical support on the factory floor for various systems and devices. The role involves troubleshooting issues, maintaining production-critical systems, and collaborating with engineering and operations teams to ensure compliance with safety and production standards

Job Summary

  • Provide onsite technical support for factory floor systems, including PCs, HMIs, printers, scanners, and industrial devices.
  • Collaborate with engineering and operations teams to ensure IT compliance with safety and production standards.
  • Document incidents, resolutions, and asset changes in the ITSM system and assist with IT onboarding for factory personnel.

Matching Summary

Match Score: 85

KION is seeking an IT Onsite Support specialist in Guadalupe, Mexico, responsible for providing technical support on the factory floor for various systems and devices. The role involves troubleshooting issues, maintaining production-critical systems, and collaborating with engineering and operations teams to ensure compliance with safety and production standards.

Skills & Requirements

Must-have

  • onsite technical support for factory systems
  • troubleshoot network and hardware issues
  • support Windows-based environments
  • maintain MES and ERP terminals
  • document incidents in ITSM systems
  • perform routine IT asset maintenance

Nice-to-have

  • collaborate with engineering and operations
  • provide training on basic tech tools
  • participate in disaster recovery planning
  • escalate complex IT issues

Work Rights

Not specified

Tailored Resume

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