The role involves designing and implementing ServiceNow ITOM modules including Discovery, Service Mapping, and Event Management to gain comprehensive visibility into the IT environment
Job Summary
The role involves designing and implementing ServiceNow ITOM modules including Discovery, Service Mapping, and Event Management to gain comprehensive visibility into the IT environment.
Candidates will leverage AI-powered tools to automate IT operations, optimize resource utilization, and build workflows for anomaly detection and predictive maintenance.
Kyndryl offers a flexible, supportive environment prioritizing well-being with opportunities for career growth from developer to Principal Engineer or Vice President.
Matching Summary
The role involves designing and implementing ServiceNow ITOM modules including Discovery, Service Mapping, and Event Management to gain comprehensive visibility into the IT environment.
Skills & Requirements
Must-have
7+ years ServiceNow ITOM experience
Discovery and Service Mapping expertise
JavaScript and Jelly scripting proficiency
MID Server configuration and troubleshooting
Network protocols and system administration knowledge
Nice-to-have
AIOps and ML-based analytics experience
Cloud environment exposure (AWS, Azure, GCP)
ITIL v4 best practices knowledge
Agile or DevOps environment experience
Growth mindset and customer focus
Key Requirements
7+ years hands-on ServiceNow ITOM implementation
Certified ServiceNow Administrator (CSA)
Certified Implementation Specialist – Discovery or Service Mapping