Base: $95,200 - $142,800 usd (atlanta); + us locat...
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5+ years program management experience
Customer success operations expertise
Digital customer engagement strategy
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Workday is seeking a Digital Customer Success Program Manager to enhance and scale its customer success programs globally. The ideal candidate should have a strong background in program management and digital customer engagement, with the ability to drive initiatives across various departments while aligning with organizational goals.
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Job Summary
This role is central to shaping how Workday scales its customer success programs globally by owning digital initiatives from tooling to AI-driven productivity.
The team operates on a Council model where roadmaps are co-authored with field partners to ensure solutions address real-world needs.
Workday offers a flexible work approach requiring at least 50% time in-office or in the field, combined with competitive compensation including bonus and stock grants.
Matching Summary
Match Score: 75
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Workday is seeking a Digital Customer Success Program Manager to enhance and scale its customer success programs globally. The ideal candidate should have a strong background in program management and digital customer engagement, with the ability to drive initiatives across various departments while aligning with organizational goals.
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Salary
Base: $95,200 - $142,800 USD (Atlanta); Additional US locations: $90,500 - $160,700 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants
Skills & Requirements
Must-have
5+ years program management experience
Customer Success operations expertise
Digital customer engagement strategy
Cross-functional coordination skills
Roadmap and delivery planning
Nice-to-have
Experience with Gainsight or Planhat
AI-powered productivity improvements
Design thinking methodology
Enterprise software industry background
PMP, Agile, or SAFe certification
Key Requirements
5+ years of experience in program management
Experience translating business needs into roadmaps