Gvpkp Snl Hiring

Concentrix

Quezon City, Philippines
Day-to-day supervision of call center associates
Performance metrics achievement
Coaching and motivation
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability

Job Summary

  • The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability.
  • Essential functions include monitoring work and attendance, identifying performance issues, developing action plans, and ensuring service delivered meets contractual Key Performance Indicators.
  • The role requires managing the employment status of call center associates, including transfers, promotions, and regularization, exercising independent judgment and discretion.

Matching Summary

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability.

Skills & Requirements

Must-have

  • day-to-day supervision of call center associates
  • performance metrics achievement
  • coaching and motivation
  • handling escalated customer calls
  • conduct team meetings

Nice-to-have

  • advocate for team members
  • work well under pressure
  • flexible schedule willingness

Key Requirements

  • Associate's degree in related field
  • two to four years relevant experience
  • manage employment status of employees
  • implement management policies

Work Rights

Not specified

Tailored Resume

Cover Letter