Customer Consultant | Adelaide And Ipswich

Bendigo and Adelaide Bank Ltd

Adelaide, AU
On-site
Customer phone calls and emails
Respond to online web messaging
Deliver service excellence
Our Contact Centre is at the forefront of our relationship with customers and plays a key role in delivering on our promise to be truly customer-connected

Job Summary

  • Our Contact Centre is at the forefront of our relationship with customers and plays a key role in delivering on our promise to be truly customer-connected.
  • You'll answer customer calls, respond to customer emails, and web requests, and get involved with a range of customer campaigns and initiatives.
  • Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank.

Matching Summary

Our Contact Centre is at the forefront of our relationship with customers and plays a key role in delivering on our promise to be truly customer-connected.

Skills & Requirements

Must-have

  • Customer phone calls and emails
  • Respond to online web messaging
  • Deliver service excellence
  • Understand customer needs
  • Identify opportunities for growth
  • Apply relevant policies and processes

Nice-to-have

  • Adaptable and flexible
  • Positive outlook to work
  • Natural sales aptitude
  • People person career backgrounds

Key Requirements

  • Full-time training for 4 weeks
  • Attend training in person
  • Commitment to a rotating roster

Work Rights

Not specified

Tailored Resume

Cover Letter