This role is responsible for ensuring the Service Desk operates as a trusted, professional, and scalable entry point for operational work across multiple clients
Job Summary
This role is responsible for ensuring the Service Desk operates as a trusted, professional, and scalable entry point for operational work across multiple clients.
Own and manage the service management platform across Jira Service Management, Confluence, Jira Software, and Refined.
A workplace in central Copenhagen with a collaborative and informal culture, competitive pension scheme and health insurance, and a hybrid work model.
Matching Summary
This role is responsible for ensuring the Service Desk operates as a trusted, professional, and scalable entry point for operational work across multiple clients.
Skills & Requirements
Must-have
Service Desk Management
Atlassian platform ownership
Client-facing support function
Incident management & communication
Operational reporting
Nice-to-have
Collaborative and informal culture
Professional growth opportunities
Drive adoption of self-service
Practical understanding of cloud services
Key Requirements
Strong experience in service desk management
Hands-on experience with Jira Service Management
Experience running a client-facing support function