Senior/staff Machine Learning Engineer, Community Support Engineering
Airbnb
China
Hybrid
Generative ai technologies
Llm fine-tuning and optimization
Rag/search
Airbnb is seeking a Senior/Staff Machine Learning Engineer to join its Community Support Engineering team in China. The role involves leveraging advanced AI technologies to enhance customer service experiences while collaborating cross-functionally and innovating within the company's product offerings
Job Summary
The Community Support Products (CSP) Machine Learning team is the core team responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience.
You will build and leverage cutting edge AI technologies to transform Airbnb’s customer service by delivering personalized, easy-to-use and proactive customer service experience.
Many of the initiatives you’ll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.
Matching Summary
Match Score: 85
Airbnb is seeking a Senior/Staff Machine Learning Engineer to join its Community Support Engineering team in China. The role involves leveraging advanced AI technologies to enhance customer service experiences while collaborating cross-functionally and innovating within the company's product offerings.
Skills & Requirements
Must-have
Generative AI technologies
LLM fine-tuning and optimization
RAG/Search
LLM evaluation and testing automation
feedback-based learning and guardrail
Nice-to-have
state of the art AI practice
long term innovation
visionary concepts into impactful realities
Key Requirements
PhD/Master’s degree, preferably in CS, or equivalent experience
5-12 years of ML engineering experience
ownership responsibility over large-scale software systems
Experience with LLM driven chatbot and Agentic AI products