Customer Success Manager

Salesforce UK

Mexico City, Mexico
Customer success management
Salesforce marketing cloud
Technical customer success
The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile Core and Marketing Cloud customers

Job Summary

  • The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile Core and Marketing Cloud customers.
  • As a trusted advisor, the CSM will build a track record in customer success through superb communication with partners and extensive knowledge of the Salesforce platform to translate their business needs to solutions.
  • Salesforce is the #1 AI CRM, where humans with agents drive customer success together.

Matching Summary

The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce’s largest and highest-profile Core and Marketing Cloud customers.

Skills & Requirements

Must-have

  • Customer Success Management
  • Salesforce Marketing Cloud
  • Technical Customer Success
  • SaaS platform use
  • Technology Consulting
  • Customer relationship management

Nice-to-have

  • AI and Agentforce knowledge
  • Executive leadership engagement
  • Proactive customer guidance
  • Cross-functional team leadership
  • Adaptability to new technologies

Key Requirements

  • +5 years work experience
  • 2+ years Salesforce Ecosystem expertise
  • Exceptional communication and presentation skills
  • Ability to explain complex technical concepts
  • Experience leading cross-functional teams

Work Rights

Not specified

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