Client Services Team Leader

Barclays

**
Lead and develop client services team
Manage payments via swift pain iso 20022
Ensure mas regulation adherence
** Barclays is seeking a Client Services Team Leader to manage and develop a team that provides exceptional customer service, with a focus on high-net-worth clients. The role involves strategic oversight of client servicing operations, ensuring adherence to regulatory standards, and fostering a culture of excellence within the team. **

Job Summary

  • The role requires leading a team to pioneer an omni-channel experience that delivers excellent customer outcomes for UHNW clients.
  • You will be responsible for managing payment procedures, ensuring strict adherence to MAS Regulations, and acting as a point of escalation for complex scenarios.
  • Success in this position demands the ability to influence decision-making, drive revenue growth, and foster a culture of continuous improvement and risk mitigation.

Matching Summary

Match Score: 75

** Barclays is seeking a Client Services Team Leader to manage and develop a team that provides exceptional customer service, with a focus on high-net-worth clients. The role involves strategic oversight of client servicing operations, ensuring adherence to regulatory standards, and fostering a culture of excellence within the team. **

Skills & Requirements

Must-have

  • Lead and develop client services team
  • Manage payments via SWIFT PAIN ISO 20022
  • Ensure MAS Regulation adherence
  • Drive NPS and customer satisfaction
  • Perform performance management and coaching

Nice-to-have

  • Commercially minded leadership style
  • Empowering environment creation
  • Cross-functional collaboration skills
  • Strategic resource management
  • Deep understanding of business units

Key Requirements

  • Experience with SWIFT, PAIN, and ISO 20022
  • Management of 2-10 Client Services Executives
  • Legal Right to Work declaration required
  • Knowledge of regulatory environments and controls

Work Rights

Must have Legal Right to Work; visa status must be accurate

Tailored Resume

Cover Letter