Clinical Service Desk Agent I

Nordic Nannies

Fully remote
2+ years customer service experience
1+ years call center experience
Basic it competencies required
The Clinical Service Desk Agent is responsible for providing day-to-day technical support to employees for a range of hardware and software-related systems

Job Summary

  • The Clinical Service Desk Agent is responsible for providing day-to-day technical support to employees for a range of hardware and software-related systems.
  • Agents must respond to end users via calls, chats, and emails, resolving basic IT issues or documenting them for escalation following specific protocols.
  • The role requires maintaining professional composure in stressful environments while adhering to policies such as HIPAA and client notification expectations.

Matching Summary

The Clinical Service Desk Agent is responsible for providing day-to-day technical support to employees for a range of hardware and software-related systems.

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • 1+ years call center experience
  • Basic IT competencies required
  • Basic understanding of Healthcare Terminology
  • HIPAA compliance adherence

Nice-to-have

  • EHR knowledge and/or experience preferred
  • Spanish language skills are a plus
  • Ability to work nights and weekends
  • Enjoy working with technology
  • Strong typing skills

Key Requirements

  • 2+ years customer service experience
  • 1+ years call center experience
  • Proficient in English
  • Basic IT competencies
  • Basic Healthcare Terminology knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter