Senior Technical Customer Support Engineer - Japan (テクニカルカスタマーサポートエンジニア)
ClickHouse
Japan
Remote
Technical support experience
Clickhouse dbms or similar databases
Cloud/saas platforms experience
We are looking for a Senior Technical Customer Support Engineer to provide excellent service to our customers locally in Japan, as well as regionally across APJ and EMEA
Job Summary
We are looking for a Senior Technical Customer Support Engineer to provide excellent service to our customers locally in Japan, as well as regionally across APJ and EMEA.
You will be responsible for owning a wide variety of tasks from support tickets to community support, partnering with our Go To Market team on deeply technical aspects of POCs, and suggesting improvements to how we do things in Support.
The company offers a flexible work environment, employer contributions towards healthcare, stock options, flexible time off, a home office setup stipend, and global gatherings.
Matching Summary
We are looking for a Senior Technical Customer Support Engineer to provide excellent service to our customers locally in Japan, as well as regionally across APJ and EMEA.
Skills & Requirements
Must-have
Technical support experience
ClickHouse DBMS or similar databases
Cloud/SaaS platforms experience
Linux/Unix experience
Kubernetes and containers experience
Japanese and English communication skills
Nice-to-have
Teamwork and global engagement
Sense of adventure and urgency
Self-driven and curious
Passion for open-source software
Key Requirements
Prior experience within a technical support organization