Customer Service Specialist / Administrator - Wed-fri
KONE Bulgaria
Bulgaria
Customer service skills
Administrative support
Sap and/or sfdc knowledge desirable
The Customer Service Specialist / Administrator is the voice of KONE, focusing on one or more specific admin domains
Job Summary
The Customer Service Specialist / Administrator is the voice of KONE, focusing on one or more specific admin domains.
You will provide administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer facing activities in the field.
This role is mainly interacting with Salespersons, Supervisors, Field Technicians, KONE Customer Service Organization and KONE Shared Services.
Matching Summary
The Customer Service Specialist / Administrator is the voice of KONE, focusing on one or more specific admin domains.
Skills & Requirements
Must-have
Customer service skills
Administrative support
SAP and/or SFDC knowledge desirable
MS Office proficiency
Attention to detail
Prioritization skills
Nice-to-have
Collaborative working culture
Ethical business practices
Sustainability focus
Key Requirements
Good administrative skills
Construction or service industry experience
Inter-office and customer communications experience