Manager, Customer Success Programs & Enablement

Beamer

Remote
**
Customer education and enablement programs
Ai-powered programs
Product manager academy
** Beamer is seeking a Manager for Customer Success Programs & Enablement to lead their customer support team and develop educational programs that enhance customer engagement and product adoption. This remote position combines leadership with program management, focusing on creating impactful training resources and managing the transition from Beamer to Userflow. **

Job Summary

  • Lead customer support team while building and scaling education and enablement programs to drive customer success and retention.
  • Design, build, and operate a Product Manager Academy to serve customers, internal teams, sales, and for top-of-funnel awareness.
  • Own the internal and customer-facing education strategy for the Beamer to Userflow product migration, guiding customers and teams through the transition.

Matching Summary

Match Score: 75

** Beamer is seeking a Manager for Customer Success Programs & Enablement to lead their customer support team and develop educational programs that enhance customer engagement and product adoption. This remote position combines leadership with program management, focusing on creating impactful training resources and managing the transition from Beamer to Userflow. **

Skills & Requirements

Must-have

  • Customer education and enablement programs
  • AI-powered programs
  • Product Manager Academy
  • Customer insights and analysis
  • Knowledge Base strategy

Nice-to-have

  • Product-led growth motion
  • Customer empathy
  • Continuous learning culture

Key Requirements

  • 5–8+ years in Customer Success, customer education, enablement, or L&D
  • B2B SaaS environment experience
  • Proven experience managing a customer-facing team
  • Experience designing and delivering structured educational programs
  • Familiarity with AI tools, agents, and automation
  • Strong program management skills

Work Rights

Not specified

Tailored Resume

Cover Letter