Cir Analyst, Tebg Th

3M Company

Philippines
On-site
Handle moderate scope inquiries
End-to-end cir activities
Credit and collections process
3M Company is seeking a Cir Analyst for their Global Service Center in the Philippines. The role involves customer service tasks such as Credit and Collections, Complaint Management, and collaborating with cross-functional teams to ensure effective issue resolution

Job Summary

  • Handles inquiries of moderate scope and complexity within customer service areas, such as Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, Customer Service Analytics.
  • The position of CIR Analyst – Credit & Collections (TH) will be located at 3M Global Service Center, Philippines.
  • This person will have a comprehensive understanding of business processes, procedures, and information, turning data into useful and actionable information that resolves customer issues in a timely manner.

Matching Summary

Match Score: 85

3M Company is seeking a Cir Analyst for their Global Service Center in the Philippines. The role involves customer service tasks such as Credit and Collections, Complaint Management, and collaborating with cross-functional teams to ensure effective issue resolution.

Skills & Requirements

Must-have

  • Handle moderate scope inquiries
  • End-to-end CIR activities
  • Credit and Collections process
  • Complaint Management
  • Resolve customer issues
  • High proficiency in Thai language

Nice-to-have

  • Handle ambiguity
  • Address multiple concurrent projects
  • Customer-facing position
  • Collaborative and team player
  • Analytical and fast learner

Key Requirements

  • Bachelor level university/college degree
  • At least 2 years in Customer Issue Resolutions/Billing/Credit and Collection role
  • High Proficiency of the Thai language
  • Ability to communicate in spoken and written English
  • Sales Force experience

Work Rights

Not specified

Tailored Resume

Cover Letter