Strategy & Consulting - Global Network - Song - Service - Google Contact Center Ai Manager/senior Manager

Halfspace ApS

Remote
**
Google ccai suite of contact center products
Google gen ai product suite
Design thinking innovative workshops
** Halfspace ApS is seeking a Google Contact Center AI Manager/Senior Manager to join their Global Consulting Network. The role focuses on designing and delivering customer experience solutions leveraging Google contact center products, with an emphasis on innovation and international project engagement. **

Job Summary

  • We specialize in providing top-tier consulting expertise across various industries and functional areas, including life sciences, energy, supply chain operations, finance, and talent management.
  • As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care.
  • We are driven by a commitment to excellence and a passion for delivering results that matter.

Matching Summary

Match Score: 75

** Halfspace ApS is seeking a Google Contact Center AI Manager/Senior Manager to join their Global Consulting Network. The role focuses on designing and delivering customer experience solutions leveraging Google contact center products, with an emphasis on innovation and international project engagement. **

Skills & Requirements

Must-have

  • Google CCAI suite of contact center products
  • Google Gen AI product suite
  • design thinking innovative workshops
  • CX management capability assessment
  • CX target operating model formulation
  • CCaaS migration leadership

Nice-to-have

  • build practice from scratch
  • innovative solutions for clients
  • ambitious, talented, and ready for a challenge

Key Requirements

  • Bachelor’s Degree completed
  • 9+ years of experience in working with Google CCAI solutions
  • Thorough understanding of CX & contact center architecture
  • Experience working in a large, complex global team environment

Work Rights

Not specified

Tailored Resume

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