Specialist, Client Care Team Lead

Chanel (Australia) Pty Ltd

Piscataway, NJ, US
Base: $61,400 - $90,000; bonus/equity: bonus poten...
Hybrid
Uphold luxury service standards
Client-centric mindset
Team leadership and development
Uphold and promote the highest standards of luxury service, ensuring all interactions align with the brand’s commitment to excellence

Job Summary

  • Uphold and promote the highest standards of luxury service, ensuring all interactions align with the brand’s commitment to excellence.
  • Coach and develop a team of Client Care Advisors, fostering a positive and collaborative team culture.
  • Support workforce management, including scheduling, to ensure optimal team coverage and seamless operations across multiple channels.

Matching Summary

Uphold and promote the highest standards of luxury service, ensuring all interactions align with the brand’s commitment to excellence.

Salary

Base: $61,400 - $90,000; Bonus/Equity: Bonus potential offered; Benefits: Benefits and perks offered

Skills & Requirements

Must-have

  • Uphold luxury service standards
  • Client-centric mindset
  • Team leadership and development
  • Operational management
  • Quality assurance and feedback
  • Client escalation and problem resolution

Nice-to-have

  • Passion for personal growth
  • Understanding social media ecosystem
  • Thriving in collaborative environment
  • Navigating complexity and change

Key Requirements

  • Minimum 2 Years of experience
  • Bachelors Degree or relevant experience
  • Experience in premium or luxury brands preferred
  • Background in Contact Center or Customer Service
  • Previous experience mentoring teams

Work Rights

Not specified

Tailored Resume

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