Lead Customer Service Representative

Grand Canine Hotel

Wescott Acres, SC, United States
$15.00ph doe; tips; medical, dental, vision, menta...
On-site
Leading by example
Handling escalated client issues
Touring new clients
Destination Pet is seeking a Lead Customer Service Representative for their Wescott Acres location, focused on delivering exceptional service to pet families. The ideal candidate should have a strong background in customer service, be passionate about pets, and possess leadership qualities to guide a team

Job Summary

  • We are revolutionizing the pet industry by creating a connected care network of trustworthy partners who bring creative innovation every day.
  • Pay starts at $15.00/hour DOE + tips, with full-time benefits including Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, and Discounted Pet Insurance.
  • You'll be responsible for leading by example, handling escalated client issues, touring new clients, training new CSRs, and managing daily operations.

Matching Summary

Match Score: 85

Destination Pet is seeking a Lead Customer Service Representative for their Wescott Acres location, focused on delivering exceptional service to pet families. The ideal candidate should have a strong background in customer service, be passionate about pets, and possess leadership qualities to guide a team.

Salary

$15.00/hour DOE; tips; Medical, Dental, Vision, Mental Health, Life, Disability, 401K Match, and Discounted Pet Insurance

Skills & Requirements

Must-have

  • leading by example
  • handling escalated client issues
  • touring new clients
  • ensuring up-to-date vaccinations
  • training and mentoring new CSRs
  • opening and closing the center
  • managing check-ins and check-outs
  • fielding phone calls and appointment questions
  • processing payments and balancing cash drawers
  • escorting pet guests
  • keeping the lobby clean
  • supporting team members
  • people-person, pet-person, team-person
  • cool under pressure
  • multi-line phones and POS systems

Nice-to-have

  • elevate the love and lives of pet families
  • revolutionizing the pet industry
  • part host, part handler, part operations wizard
  • keeping things moving even when fur's flying
  • community that lives to elevate the love and lives of pet families
  • make pets feel at home and their humans feel at ease
  • leading with patience and presence

Key Requirements

  • 1+ year in a customer service role required
  • High school diploma or equivalent required
  • Availability on evenings, weekends, and holidays required

Work Rights

Not specified

Tailored Resume

Cover Letter