You will use your excellent knowledge of Telstra’s products, services, and processes to create a great customer service and support experience via our messaging, SMS, email and Voice channels
Job Summary
You will use your excellent knowledge of Telstra’s products, services, and processes to create a great customer service and support experience via our messaging, SMS, email and Voice channels.
Additionally, you will provide a high-quality cost-effective service to customers when dealing with non-technical product and billing enquiries, recording orders and provisioning related to a range of products and services.
Medical benefits that cover you and your loved ones, including pandemic, mental health and optical coverage, and unlimited learning opportunities are offered.
Matching Summary
You will use your excellent knowledge of Telstra’s products, services, and processes to create a great customer service and support experience via our messaging, SMS, email and Voice channels.
Skills & Requirements
Must-have
Customer service and support experience
Messaging, SMS, email and Voice channels
Non-technical product and billing enquiries
Recording orders and provisioning
Troubleshoot issues relating to products
Work effectively across diverse cultures
Nice-to-have
Pay for performance incentive programs
Unlimited learning access
Global presence opportunities
Inclusive and welcoming community
Zero tolerance for harassment
Key Requirements
At least 1 year of BPO experience
2 years of front-facing Customer Service Experience