Fire Service Support Coordinator

Johnson Controls OpenBlue

Wichita, United States
$17.36 - $23.85 ph
On-site
Coordinate customer service requests
Maximize technical resource productivity
Manage technician schedules
Johnson Controls OpenBlue is seeking a Fire Service Support Coordinator in Wichita, United States. The role involves coordinating customer service requests and managing technician schedules to ensure timely service delivery and customer satisfaction

Job Summary

  • Under general supervision, coordinates customer service requests, from initiation to service completion, and maximizes technical resource productivity and profitability by efficiently coordinating technician schedules and needs.
  • Partners effectively with the district management to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations.
  • Competitive Starting Pay, Paid Training, Tuition reimbursement, Global Advancement Opportunities, Company Vehicle (as applicable), Referral Bonuses, and Comprehensive Benefits are offered.

Matching Summary

Match Score: 85

Johnson Controls OpenBlue is seeking a Fire Service Support Coordinator in Wichita, United States. The role involves coordinating customer service requests and managing technician schedules to ensure timely service delivery and customer satisfaction.

Salary

$17.36 - $23.85

Skills & Requirements

Must-have

  • Coordinate customer service requests
  • Maximize technical resource productivity
  • Manage technician schedules
  • Communicate action plans to customers
  • Resolve customer issues

Nice-to-have

  • Develop long-term customer relationships
  • Participate in business review meetings
  • Facilitate administration of warranty claims

Key Requirements

  • Associates degree preferred
  • High school diploma or equivalent required
  • 2-4 years of service industry experience
  • Strong organizational and attention to detail skills
  • Strong interpersonal skills
  • Ability to handle diverse projects simultaneously
  • Ability to prioritize work activities

Work Rights

Not specified

Tailored Resume

Cover Letter