Sr Manager Field Services, Escalation Management

GE HealthCare

Remote, US
Base: $123,200.00-$184,800.00; bonus/equity: not s...
Fully remote
Technical escalation management
Customer-facing leadership
Process improvement
The Senior Manager will lead a team of technical experts and customer advocates to resolve escalations effectively

Job Summary

  • The Senior Manager will lead a team of technical experts and customer advocates to resolve escalations effectively.
  • This role enhances customer satisfaction and drives continuous improvement in service delivery.
  • GE HealthCare fosters a culture of collaboration and support, offering competitive compensation and benefits.

Matching Summary

The Senior Manager will lead a team of technical experts and customer advocates to resolve escalations effectively.

Salary

Base: $123,200.00-$184,800.00; Bonus/Equity: Not specified; Benefits: Competitive benefits package

Skills & Requirements

Must-have

  • Technical escalation management
  • Customer-facing leadership
  • Process improvement

Nice-to-have

  • Servant leadership style
  • Project management skills
  • Effective queue management

Key Requirements

  • Bachelor's degree or equivalent experience
  • Minimum 2 years in radiology/cardiology IT
  • Willingness to travel up to 25%

Work Rights

Not specified

Tailored Resume

Cover Letter