Customer Care Retail Resolutions Case Manager

Commonwealth Bank

Strong personal and customer service abilities
Previous exposure to complaints management process
Ability to work independently
The role involves analyzing and investigating customer complaints to achieve fair and timely outcomes while building trust with the community

Job Summary

  • The role involves analyzing and investigating customer complaints to achieve fair and timely outcomes while building trust with the community.
  • Candidates must have a passion for providing solutions and experience in driving excellence within an operational environment.
  • The position offers both permanent and 15-month secondment opportunities within the Commonwealth Bank Group.

Matching Summary

The role involves analyzing and investigating customer complaints to achieve fair and timely outcomes while building trust with the community.

Skills & Requirements

Must-have

  • Strong personal and customer service abilities
  • Previous exposure to complaints management process
  • Ability to work independently

Nice-to-have

  • Passion for delivering exceptional customer service
  • Commitment to driving excellence and quality outcomes
  • Continuous improvement and risk mindset

Key Requirements

  • Experience in complaints management process
  • Operational environment experience
  • Self-motivated individual

Work Rights

Not specified

Tailored Resume

Cover Letter