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Maximus Canada seeks a Senior Cloud Developer to enhance its Genesys Cloud CX solutions, focusing on design, implementation, and operational reliability. The ideal candidate should have significant experience with contact center platforms, particularly Genesys, and be able to collaborate effectively in a dynamic environment.
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Job Summary
The Senior Cloud Developer is responsible for designing, implementing, and maintaining secure, scalable Genesys Cloud CX solutions across voice and digital channels.
This role ensures platform reliability by managing telephony architecture, call routing, workforce management, and integrations with enterprise systems like ServiceNow.
Candidates must be able to obtain and maintain Ontario Government Security Clearance and Federal Government Security Clearance depending on project requirements.
Matching Summary
Match Score: 75
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Maximus Canada seeks a Senior Cloud Developer to enhance its Genesys Cloud CX solutions, focusing on design, implementation, and operational reliability. The ideal candidate should have significant experience with contact center platforms, particularly Genesys, and be able to collaborate effectively in a dynamic environment.
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Salary
Competitive market-based salaries; Comprehensive employer-paid benefits starting day one; Group Retirement Savings Plan included
Skills & Requirements
Must-have
5+ years Genesys Cloud CX experience
SIP trunking and carrier integration
Genesys Cloud Architect configuration
ACD routing and queue management
REST API and JSON integration skills
Nice-to-have
Experience with ServiceNow ITSM integrations
Familiarity with CI/CD and Infrastructure as Code
Background in government public sector environments
Knowledge of AI-enabled CX capabilities
Experience migrating from legacy platforms
Key Requirements
Diploma or degree in Computer Science or related field