Product Support Specialist I

Xplor Technologies

Louisville, KY, United States
Base: $21.00ph; bonus/equity: may be considered fo...
On-site
Customer inquiries via chat, phone, email
Troubleshoot software and data issues
Improve technical documentation
We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business

Job Summary

  • We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business.
  • As a Product Support Specialist, you’ll focus on handling customer inquiries related to our software product(s) via chat, phone and email while building upon your in-depth knowledge of client needs to identify opportunities to enhance the overall Field Services’ customer experience.
  • Some of our perks and benefits are: Gender Neutral Paid Parental Leave benefit programs #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community Unlimited access to LinkedIn Learning, plus regular career and growth conversations with your leader, as part of Xplor GPS Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program Access to free mental health support Flexible working arrangements

Matching Summary

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business.

Salary

Base: $21.00/hour; Bonus/Equity: May be considered for a discretionary bonus; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer inquiries via chat, phone, email
  • Troubleshoot software and data issues
  • Improve technical documentation
  • Log customer interactions and issues
  • Communicate customer needs to team

Nice-to-have

  • Positive attitude and desire to help
  • Tech-savvy and eager to learn
  • Deliver quality results and take accountability
  • Flexibility for different schedules
  • Work independently and as a team

Key Requirements

  • Minimum of 2 years related experience
  • Previous experience working remotely
  • Proficiency with Microsoft Office products

Work Rights

Legally authorized to work in the country

Tailored Resume

Cover Letter